As such, those cancellations should be categorized as ‘controllable,’ and Southwest should compensate passengers accordingly.” As Southwest executives have acknowledged, the mass cancellations yesterday were largely due to the failure of its own internal systems. “Southwest cannot avoid compensating passengers by claiming these flight cancellations were caused by recent winter storms. But the company can start by fairly compensating passengers whose flights were canceled, including not only rebooked tickets, ticket refunds, and hotel, meal, and transportation reimbursement, but significant monetary compensation for the disruption to their holiday plans. Southwest is planning to issue a $428 million dividend next year – the company can afford to do right by the consumers it has harmed. Southwest should focus first on its customers stranded at airports and stuck on interminable hold. “ Southwest Airlines is failing consumers during the most important travel week of the year. Instead of a holiday spent celebrating with family and friends, passengers are sleeping in airports or desperately trying to reach customer service agents. For those travelers whose holidays have been ruined, there is no real way for Southwest to make this right. Markey (D-Mass.) and Richard Blumenthal (D-Conn.), members of the Senate Commerce Committee, released the following statement today in the wake of Southwest Airlines’s cancellation of thousands of flights over the holiday weekend, due largely to internal failures at the company. Washington (December 27, 2022) – Senators Edward J. Airline has so far canceled an estimated 10,000 scheduled flights
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